Customer service

How many Es are there in Great Expectations?

I started this morning with a rant, which is not actually how I like to kick off my day. As a vegetarian, I’ve grown used to being treated as a second class citizen when eating out.  I almost always have to check in advance that there’ll be something for me to eat; I’m frequently offered … Continued

I’m really not very interested in your feedback at the moment, thank you

There’s a lot written about how to make feedback constructive.  It is, or at least should be, one of the first things new managers learn.  But sometimes, even the most well-considered comments fall on deaf ears or provoke an unexpectedly strong reaction. Several years ago, I invited a builder round to size up various jobs … Continued

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